Sofitel Marrakech Palais Imperial and Spa 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 2,014 أراء

نضمن لكأفضل سعر
Sofitel Marrakech Palais Imperial and Spa - Image 1
Sofitel Marrakech Palais Imperial and Spa - Image 2
Sofitel Marrakech Palais Imperial and Spa - Image 3
Sofitel Marrakech Palais Imperial and Spa - Image 4
Rue Harroun Errachid, Quartier de l hivernage, 40000 MARRAKECH, Morocco

الوصف

خدمات الفندق الإضافية

  • Bedrooms and suites w/ views of Atlas Mountains, swimming pools or gardens

  • Free access So Lounge for hotel residents excl. weekends/special evenings

  • Outdoor area: Gardens, riads and beds around swimming pools, pool butler

  • Kids suite and kids pool to entertain children aged 4 to 12.

  • 15 mins from airport, 10 mins from Jemaa El Fna Square and modern city

الإقامات المتوفرة لدينا

موقع الفندق

Sofitel Marrakech Palais Imperial and Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

نظام تحديد المواقع العالمي (GPS):31.62175, -8.002805

الهاتف
فاكس +212 5244-20505

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  2,014 أراء

تقييم TripAdvisor  4.5/5  5,393 أراء

10 out of 10

ملاحظة Tripadvisor 5.0/5

Steven H تقييم TripAdvisor المعتمد

Exceptional place to stay, comfortable bed, great view and amazing food with friendly staff and great service especially from Yassine who served us every morning at breakfast

Dear Steve, Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found the bed comfortable, enjoyed the stunning views, and savored the delicious food. We'll be sure to pass along your kind words to Yassine and the rest of our team. We look forward to welcoming you back again soon!

Great rooms & Service

ملاحظة Tripadvisor 5.0/5

Amy F تقييم TripAdvisor المعتمد

I had an absolutely fantastic stay at the Sofitel with my girlfriends for the weekend. The suite we stayed in was simply amazing. The service was top notch with staff going over and beyond to ensure we had everything we needed. Pool area was a great place to hang out with so much space. Breakfast had so much choice and I loved the haute croissantre area.

Dear Guest, Thank you so much for sharing your wonderful experience at Sofitel! We're thrilled to hear that you and your girlfriends had such a fantastic stay with us. It's our pleasure to provide top-notch service and ensure that all our guests have everything they need for a memorable stay. We're delighted that you enjoyed your suite and found it amazing, as well as the spacious pool area. And we're especially glad you enjoyed the breakfast with its diverse choices, including the haute croissantre area. We hope to welcome you back again soon for another amazing getaway!

Wonderful

ملاحظة Tripadvisor 5.0/5

Ann P تقييم TripAdvisor المعتمد

Wonderful service! Kaoutar, Ilham, Farah and Haitam were fantastic! They helped me with my French and provided great service! I would highly recommend the Sofitel Hotel. They have the best breakfast buffet I have ever had…and the hotel is in a great location.

Dear guest, Thank you so much for your fantastic review! We're thrilled to hear that Kaoutar, Ilham, Farah, and Haitam made your stay memorable with their excellent service and assistance with French. It's wonderful to know that you enjoyed our breakfast buffet and found our hotel's location convenient. We truly appreciate your recommendation and look forward to welcoming you back to Sofitel Hotel for another exceptional experience!

Very relaxed

ملاحظة Tripadvisor 5.0/5

Thomas v تقييم TripAdvisor المعتمد

The hotel was beautiful. Rooms where very good, and the beds where amazing. Food was oké. Taoufiq and Khalid where the best!

Dear Thomas, Thank you for sharing your experience with us! We're delighted to hear that you found our hotel beautiful and enjoyed the comfort of our rooms and beds. We appreciate your feedback on the food and will certainly take it into consideration as we continuously strive to improve. Taoufiq and Khalid will be thrilled to know that they made your stay exceptional. We look forward to welcoming you back for another relaxing stay in the future!

Poor value - poor experience

ملاحظة Tripadvisor 1.0/5

bosscolbert تقييم TripAdvisor المعتمد

Somehow, this property does not live up to expectations. Let's make it short - The only bright spot is the breakfast. Excellent and plentiful, that is if you show up before 9am, at which point it becomes a zoo. If you are an Accor All member, you might as well go elsewhere, as there is zero recognition, zero upgrades and zero perks. Being Doamond I was very surprised. The pool restaurant has the worst service of all. Food is overpriced and not good. You have to beg foe someone to take you order. Room service is quite quick. Warning, they charge for coffee pods. Housekeeping is a joke and I had to call five times for a couple of towels until I stepped out and found some on a cart. Our room was not a suite despite being called one. It was a long room ending in a small balcony. Every evening there was a lot of noise from a band playing by the pool or some conference event. Summary - not good at all. Poor value. Crappy "suites". Good breakfast.

Dear Mr Colbert, Thank you for sharing your feedback regarding your recent stay with us. We deeply regret to learn that your experience fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments regarding the inconsistency in service standards, particularly at the pool restaurant and with housekeeping, are concerning. We have shared your feedback with the relevant teams to ensure that necessary improvements are made to prevent such issues from recurring in the future. We also apologize for any inconvenience you experienced with the recognition of your Accor All membership. Rest assured, we take our loyalty program members' satisfaction seriously, and we will review our procedures to ensure that all members receive the recognition and perks they deserve. Regarding the noise disturbances and the miscommunication regarding your room type, we apologize for any frustration this may have caused. We understand the importance of a peaceful and comfortable stay, and we will take steps to address these issues promptly. We appreciate your positive feedback regarding our breakfast offerings and the promptness of our room service. Your comments regarding the overpricing and quality of the food at the pool restaurant have been duly noted, and we will work to improve in this area. Once again, please accept our sincerest apologies for the shortcomings you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve. Warm regards,

بالاشتراك مع TripAdvisor

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منشآتنا الأخرى القريبة

جميع فنادقنا في Marrakech

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.